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mSpy Reviews

mSpy Reviews

By Sérgio F.Sérgio F. & Richard C.Richard C. Verified by Mary P.Mary P. Last updated: January 24, 2025User reviews (7)
Overall
4/5
(4)
Features
(3.5)
Price
(4)
Customer Service
Pros
  • Feature-rich
  • Thorough social media monitoring
  • Geofencing
  • Screen recording and keylogging
  • Photo and video access
Cons
  • Pricey
  • Security concerns
  • Encourages jailbreaking/rooting phones
Table of contents

mSpy is a parental control solution based in the UK that has been helping parents supervise and protect their children online since 2010. Its app works on Android and iOS devices and is full of features designed to monitor children’s online activities – all while granting parents complete anonymity.

It includes social media platform monitoring, location tracking, screen recording, browser history, and app blocking. Although the software isn’t the cheapest on the market, it does offer a demo, discounts for longer subscriptions, seasonal promotions, and a 14-day money-back guarantee.

76% off mSpy with a 1-year subscription
Choose an annual Premium subscription instead of a monthly one and reduce the final price by 76%.
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Features

Features
Profile limits
1
Number of devices
3
Content filter
Website blocker
Show all

Installing mSpy isn’t the easiest thing to do, mainly because you might get lost with all the different setup options. For example, if you want to access all its features, you need to jailbreak or root the target mobile device. Those who aren’t fond of this type of procedure can still use mSpy with limited features by choosing the iCloud Sync or Wi-Fi Sync setup method.

We recommend users to be careful when installing the software: if you don’t do everything correctly (like not changing certain settings on your phone) then mSpy won’t work to its full capacity and you’ll have to repeat the entire process again.

Dashboard and monitoring tools

The mSpy dashboard functions well with everything in a logical place, including info cards with top visited websites and favorite calling and messaging contacts. From the main menu you can access the call logs, which show you the caller’s ID, whether the call was incoming or outgoing, the call duration (or if it was missed), and even the exact date and time of calls made before mSpy was installed.

It’s a similar case for text messages, as you’ll be able to read full SMS messages that were already on the device. mSpy also lets you see photos, videos, and upcoming events in the calendar. The GPS tracking is impressive – it pinpoints the exact location perfectly. Plus, the handy geofencing tool is easy to set up, so you’ll know if your child goes out of bounds.

mSpy's internet monitoring shows parents when a website is accessed, as well as the bookmark list and exchanged emails. In addition, parents can block specific websites, Wi-Fi, and apps. That said, mSpy would benefit from a content filter to prevent children from accessing certain types of inappropriate websites.

The main selling point of mSpy is that it lets you read messages sent over Snapchat, Facebook Messenger, WhatsApp, Instagram, and a whole host of other services. This is one of the features exclusive to jailbroken or rooted phones. It offers an incredible amount of information about what your children are up to or if they’re victims of cyberbullying.

mSpy also has screen recording, keylogging, and keyword tracking, which lets parents create rules for receiving notifications whenever a certain word is typed.

mSpy data breach and illegal use

One major concern we have about mSpy is that since 2015, it’s suffered some serious data breaches, with the most recent in 2024. While mSpy's response to this wasn’t too reassuring (there were no statements at all from the company about the latest incident), the company ensures that all customer account details and personal data are securely encrypted.

Now let’s get to the other elephant in the room: mSpy is well known for its spyware capabilities. Years ago the software was marketed as a way of helping suspicious people catch their cheating spouses – the company even sold phones with mSpy pre-installed.

Certainly, if someone wanted to do that, they could easily do so. However, the company now exclusively refers to itself as parental control software and reminds users that it’s strictly illegal to use it as such.

Social media

The main attraction of mSpy is that is shows you messages from a variety of different social media apps. WhatsApp, Facebook Messenger, Instagram, Skype, and others are covered – including dating apps like Tinder.

mSpy WhatsApp monitoring

Even self-destructing messages on Telegram and vanishing images on Snapchat aren’t able to hide from mSpy as the software takes frequent screenshots when those apps are open. If you don’t want your child using a particular social media app, then you have the option to block the app remotely.

Device support

Mobile
Location tracking
Geofencing
App blocker
Call monitoring
Show all

One major drawback of mSpy is that Android phones need to be rooted and iOS devices need to be jailbroken for the software to work to its full potential. Doing this is a tricky process, but you can get live assistance from mSpy's customer service to help you do it – providing you sign up to the extra mAssistance customer support service.

It should be noted that this will likely mean making the warranty on your child’s phone void. If, understandably, you don’t want to jailbreak the phone then your monitoring powers are reduced. Still, mSpy does its best to offer as many features as possible for those users.

Platform support

Web app
Mobile optimized
macOS
Linux
Android
Windows
iOS

Pricing

Pricing
Lowest price
$16.67/mo
Free trial
Money-back guarantee
14 Day(s)
Free version

Due to the nature of its services, mSpy isn’t the cheapest parental control option. Prices vary depending on plan length, with discounts for longer subscriptions. While a monthly subscription is quite expensive, the 1-year plan saves you up to 76%, with a monthly cost of $16.67. If a year is too long, there’s the 3-month plan, which also presents savings of up to 42%, compared to the 1-month subscription.

1 Month Premium
$69.99/mo
Billed monthly
Monitor calls & SMS
See photos & videos
Block websites & apps
GPS & geofencing
Monitor social media
3 Months Premium
$40/mo
Billed every 3 months
Monitor calls & SMS
See photos & videos
Block websites & apps
GPS & geofencing
Monitor social media
12 Months Premium
$16.67/mo
Billed annually
Monitor calls & SMS
See photos & videos
Block websites & apps
GPS & geofencing
Monitor social media

Most accounts only cover one device, but there’s a family plan that covers up to three devices, which can be found on the company’s coupons page. You may even be lucky enough to catch one of the website’s deals – usually with discounts up to 40%. In addition, before you reach for your wallet, you can test out mSpy through the free demo version.

mSpy's payment methods include major credit cards, Apple Pay, and Google Pay. All purchases come with a 14-day money-back guarantee, but we recommend reading mSpy's refund policy first to make sure you’re eligible.

Accepted payment methods

Visa
Mastercard
American Express
Discover
PayPal
Wire Transfer
Check
Crypto

Customer service

Customer support
24/7
Live chat
Email
Phone
Show all

mSpy has different levels of support and you have to pay extra for certain services. If you don’t want to pay, then you can still get support through mSpy's live chat, phone number, or by submitting a request through the online form.

If you need support quickly, you can upgrade to the Support Priority Line for $12.99. This gives you priority response and 24/7 service, including a step-by-step walkthrough for setups. Also, for $53.99, you get round-the-clock remote installation assistance from a professional, which includes help to root or jailbreak your phone.

The mSpy website has a help center with guides for setting up the software on Android or iOS devices and tackling any issues you may encounter with it. There’s also a regularly updated blog with advice for parents on what to look out for when it comes to their kids’ online safety.

Finally, although you can find mSpy on social media, it’s not the ideal way to get help.

Bottom line

There aren’t many parental control tools on the market that are able to monitor online activities as thoroughly as mSpy. Parents can see exactly what their children are doing and who they’re talking to, thanks to the software’s extensive social media monitoring capabilities.

It’s not perfect though – we still have some concerns about mSpy's safety as customer data has been leaked in the past. There’s also the matter of price, as the software is one of the most expensive on the market.

However, you certainly get a lot of bang for your buck. If you’re not sure whether it’s worth investing your money, we recommend using any available discounts and testing it by taking advantage of its 14-day money back guarantee.

mSpy FAQ

Is mSpy legit?
Is mSpy safe?
How does mSpy work?
Can someone tell if mSpy is on their phone?
How to install mSpy?
How much is mSpy?

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The Best Reviews team researches and tests all products first-hand. We've been reviewing products and services since 2012 and are proud to only publish human-created content.

Recent updates

See a list of the modifications that were made to this article.
January 22, 2025
Updated features, monitoring tools, pricing, customer support, and images.
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User reviews

All
    I really hate to complain but I must warn all DO NOT GET MSPY they told me I didn't have to jailbreak anything ect so I bought a year's worth and come to find out YOU MUST JAILBREAK THE TARGET PHONE THE ONLY THING THAT WORKS IS THE KEYLOGGER I did android to android sdung gallery s24 Save your money get a free keylogget app
    Overall
    Features
    Price
    Customer Service
    1. Mary P.
      Hello Harry, thank you for leaving a comment. It's true that most features can only be unlocked with a jailbroken phone. If you need help with this, you can sign up for live assistance from mSpy's customer service team. We agree that this isn't ideal, so we listed this issue with jailbreaking in the negatives list of this review.
    they refused to refund anything,also not all features are working, the features are basic and it's functionality varies from one device to another
    Overall
    Features
    Price
    Customer Service
    Product did not work Customer services useless Price very expensive Waste of money and time
    Overall
    Features
    Price
    Customer Service
    I would like to publicize my case so that no one else falls into this trap. I search for a phone tracker and I see the mSpy (mspy.com) with a large green button “Try now”. I start to check but I realized, then I must pay a subscription to have the possibility to “try”. Ok, I see that they (and usually the serious company) have the full refund within 14-day policy, then I start the experience. The software not was what I expected, then I start to apply for refund policy. Then they start the foolishness, they offer me a lot of discounts, various solutions, but when I persevered for refund, they inform me, then the refund is only for "technical issues with the software, which we cannot fix". So, they trick the people to paying, and in reality, there is NO REFUND POLICY. I don’t know what is possible to do in such cases, if anyone have any idea, please let me know.
    Overall
    Features
    Price
    Customer Service
    H Duder
    mSpy is a complete scam. They sell this app to worried parents, promising peace of mind, but it’s all hidden behind misleading claims and fine print designed to deceive you. Within 30 minutes of buying it, I realized it was useless for what I needed. I reached out immediately for a refund, and here I am, nearly a month later, with no help and no refund. Their "customer service" is a joke—they don’t care about anything but keeping your money. They’ve ignored my feedback, refused to offer any reasonable solution, and have been nothing but dismissive. They’re intentionally vague about their product’s limitations, and I feel completely conned. I’m done with their lies—do NOT waste your money on mSpy. I’ll be telling everyone I know to stay far away from this rip-off app.
    Overall
    Features
    Price
    Customer Service
    1. Mary P.
      Hi H Duder, thank you for sharing your experience of mSpy. The company does offer refunds within the first 14 days of purchase, but as stated in the pricing section of our review, users are advised to check the refund policy before committing. Did you check to see if your circumstances meet the refund conditions? We hope this issue has been resolved for you. Have a great day :)
    No comments with that rating.

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